Policy
Shipping
All orders are shipped through Canada Post, ensuring secure and reliable delivery. Orders are generally processed within 1 to 3 business days, and customers will receive a confirmation email along with tracking information once the order has been shipped. Delivery times may vary depending on location and selected shipping method, and delays can occasionally occur due to weather conditions, holidays, or possibilities of strike. For bulk or wholesale purchases, or any trade-related inquiries, please contact us directly via email. All relevant trade details, including shipping terms, will be provided through email communication. If you have any questions regarding your shipment or order status, feel free to reach out to us .
Return
Once a product has been shipped, it cannot be returned, as we are committed to maintaining the highest standards of quality and sanitation.
However, for any other inquiries, please contact us within 3 days of receiving your package. We will do our best to resolve the issue promptly depending on the situation. Please contact us at ghaenatsafferon@gmail.com with your order number, a description of the issue, and photos if applicable.
Your satisfaction is important to us, and we are always here to help.